The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
1. Personal information that I collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
2. The legal bases I rely on to collect, use, and share personal information
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
3. The third parties with whom I share personal information
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
c) Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
d) Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. The length of time I keep personal information
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I will ensure that information is protected to a level which meets the requirements of UK law.
6. Your rights regarding my use of your personal information and your contact details
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Caroline Johnston, am the data controller of your personal information. If you have any questions or concerns, you may contact me by email at: firstname.lastname@example.org
If a customer contacts me to access, correct or delete personal information held by Etsy, I may contact Etsy at Etsy.com/help for assistance, or request that the customer send a request directly to Etsy.
I currently dispatch orders within 3-5 working days, in order to minimise my visits to the Post Office. Some made to order items take slightly longer, and dispatch within 1-2 weeks.
I sometime have to vary these times during busy periods, so please be sure to check carefully when you order, especially if you need your item by a set date.
Please contact me as soon as possible via Etsy conversations if you have any issues or concerns with your order. I'll always do my best to sort things out for you.
Unless otherwise stated, all items are wrapped in tissue paper and packaged in small jewellery boxes made from recycled card, tied with a ribbon.
I am happy to gift wrap your purchase, for a small charge. If your gift is dispatched direct to the recipient, I can add a gift tag with a personal note from you.
Please be aware that I take your shipping address directly from Etsy, so be sure to check that the address you provide is correct before placing your order. I'm afraid I cannot be responsible for packages which go missing where an incorrect or invalid address has been provided.
I do my best to ensure that you are able to get a good idea of the size of my pieces, by providing measurements in the item description, and a photograph which includes other items for scale.
If you are in any doubt at all, please get in touch with me before ordering, and I can provide further details and/or photographs.
If you receive an item, and you have totally misjudged the size, I am happy to refund or exchange, subject to the terms and conditions set out under my shop policies.
The majority of my orders are dispatched using tracked and signed for shipping services. This means that you can follow the progress of your order once it has been dispatched. Within the UK, your order should arrive the day after it ships.
There are some exceptions, which are sent using First Class Signed For. These will take a little longer to arrive. This will be made clear within the individual listing, and you will be offered the opportunity to purchase a shipping upgrade.
I'm afraid that once an item is dispatched, the delivery time is out of my hands. The times stated are an average, based on experience, but they are not a guarantee. Delivery make take longer depending on customs, local postal services, and the time of year.